Terms and Conditions

A 10% deposit is required at the time of booking.

Complete payment not less than six weeks before start of holiday.

Cancellation of booking:
If, for any reason, you cancel the holiday, you must notify us in writing, the cancellation date comes into effect when we confirm receipt of your written notification, confirmation will, initially be by either e-mail or telephone and then confirmed in writing.

The following cancellation charges may apply:

Up to six weeks prior to the commencement of the holiday. = your deposit.
28 to 41 days prior to commencement of your holiday = 50% of the total paid.
14 to 27 days prior to commencement of your holiday = 80% of the total paid.
Less than 14 days prior to commencement of your holiday = 100%.

The final payment, i.e. full payment less deposit, must be paid not less than six weeks prior to the commencement date of your holiday. No reminder will be sent. We will, however, endeavour to make contact to discover the situation, if this is not possible then your place will be reallocated and your deposit will be our holiday cancellation charge. No charge will be made if you find a suitable and acceptable person to take your place; this will be at our discretion.

In the unlikely event that we have to cancel the holiday we will make a full refund of all monies paid to us. Once a booking has been confirmed and the deposit made, we guarantee that there will be no increase made the price of the holiday. We also reserve the right, at our sole discretion, to decline to accept or retain any person on the holiday, whose behaviour is deemed unacceptable, or whose conduct is disruptive and is detrimental to the enjoyment of the other guests. We also reserve the right, at our sole discretion, to decline to include any person in any activity, or postpone/cancel that activity, if that person does not have the appropriate clothing, footwear or other items that we deem necessary for the safe participation in any of the activities, to the individual and/or other guests. This decision will be made at the sole discretion of the professional guide or instructor, before or during the activity.In this event, we shall be under no obligation or liability for any costs incurred as a result of this action.

Transfers are only from and to Valencia or Alicante airports, and are only available between 8 am and 10 pm.

Painting on Holiday and Holidays Combined are fully insured, but it is a condition that you obtain your own cover of personal accident, travel and medical insurance; this should include repatriation to your place of departure. We strongly recommend that you ensure that you are adequately covered. We will assume that the client is 100% medically fit, unless we are notified otherwise. Any disabilities, special dietary needs or medical conditions that may affect the normal programme of events must be put in writing prior to the booking confirmation date.

If you have any complaints while on holiday, these must be reported at the time of the occurrence, both verbally and in writing. We reserve the right to alter the daily schedule and/or arrangements at any time, if factors beyond our control make those arrangements impossible, implausible or dangerous to follow, due to inclement weather, transport or technical problems etc. Do not book your flight until we have confirmed your place availability. We will not accept any financial liability if you book your flight and then find there is no holiday place available.

Note: There is a strict No Smoking rule inside the accommodation, the studio and the transport.